Privacy Policy

Last Updated: 1st October 2024

Thank you for visiting Mountain Canvas. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you make a purchase on our website.

1. Information We Collect

When you place an order for a canvas print on our website, we collect the following information:

• Email address: We require your email address to send you order confirmations, shipping updates, and to communicate with you regarding your purchase.
• Shipping address: We need your shipping address to deliver your canvas print to the correct location.
• Phone number: We may ask for your phone number to contact you if there are any issues or questions regarding your order.

2. Data Usage and Sharing

We use the collected information to process your order, fulfill your purchase, and provide you with the best customer service. In addition to fulfilling your order, we may use this information for analytics, advertising, and improving the overall performance of our website. This helps us understand customer behavior and optimize your experience on our site.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, analyzing site performance, running advertising campaigns, processing payments, and delivering orders. These service providers are obligated to handle your information securely and are prohibited from using it for any other purpose.

3. Data Security

We take the security of your personal information seriously. We have implemented industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, regular security audits, and limiting access to authorized personnel and trusted third-party service providers.

4. Data Analytics and Marketing

We use analytics tools and advertising platforms to better understand how customers use our website and to provide personalized offers and advertisements that may interest you. These tools may collect non-personally identifiable information about your browsing behavior, such as the pages you visit or the actions you take on our website. We may use third-party services, such as analytics providers and advertising networks, to help us optimize website performance and marketing efforts.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. Cookies help us personalize your experience, improve website performance, and understand customer behavior. Some of these cookies are essential for the website to function, while others help us understand and optimize your experience.

For more information about cookies, please refer to our Cookie Policy.

6. User Rights

As a valued customer, you have certain rights regarding your personal information. You have the right to:

• Access and review the personal information we hold about you.
• Update or correct any inaccuracies in your personal information.
• Request the deletion of your personal information, subject to applicable legal requirements.
• Restrict or object to the processing of your personal information.

If you would like to exercise any of these rights or have any questions or concerns about your personal information, please contact our customer support team at sales@mountaincanvas.ca.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with any legal obligations. Once your information is no longer required, we will securely dispose of it in accordance with our data retention policies.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the "Last Updated" date. We recommend that you review this Privacy Policy periodically for any changes.

If you have any questions or concerns about our Privacy Policy, please contact us at sales@mountaincanvas.ca. We value your privacy and will respond to your inquiries promptly.